Conciliation

The tribunal will send a copy of the completed form to a conciliator of the Advisory, Conciliation and Arbitration Service (ACAS), who will try to promote a settlement of the complaint without a tribunal hearing.

The services of a conciliator will also be available in the absence of a formal complaint, if the employee or either employer requests them. In such a case the employee or employer can get in touch with a conciliator through an office of ACAS. Information given to conciliators in the course of their duties will be treated as confidential. It may not be divulged to the tribunal without the consent of the person who gave it.